Solution Center

Has my payment reached?

If you made your payment by money order, please contact.

When will my invoice arrive?

Your invoice will come with the product. If you wish, we can send it by mail.

The information on my invoice is incorrect?

Your invoice is created automatically with the information you have registered in the system. If you want to make an update, update your information in the system and report the situation.

How can I Use 10% gift check?

After signing up, log in to your account and complete your basket. In this way, 10% discount will be applied on your first order. 10% discount will not be applied when you order without being a member.

More than the order amount has been withdrawn from my credit card?


Can I pay in installments?


How do I track my order?

You can view the status of your cargo by entering your cargo tracking number in the cargo tracking section of the relevant shipping company.

How can I view my cargo tracking number?

When your order is shipped, we will inform your registered e-mail address of your cargo tracking number. With this information, you can track your cargo.

I want to update the delivery address

If you have not paid yet, you can update your delivery address. Unfortunately, we cannot update the shipping address after payment.

My order has arrived damaged

During product delivery, please check the package while receiving it. If there is a damage, do not take the delivery and contact us within 5 days.

I have doubts about the originality of the product I received

All products you buy from Originalparts4you site are 100% original. If you think the product you purchased is not original, please contact us.

When will my order be shipped?

If the product you order is in our stock, it will be shipped within 24 hours. If it is not in stock, we will inform you about the delivery time.

How do I return the product?

If a product other than the one you ordered has arrived, notify us within 5 days with the product photos.

What are the return conditions?

The product you have delivered should not be used after delivery (Installed, tried, tested) Electrical parts cannot be returned. Should be notified within 3 days after delivery.

Which shipping companies do you work with?

We provide shipping with TNT, DHL and UPS.

Can you provide shipment with another shipping company?

If you want us to ship your order with a shipping company other than TNT, DHL and UPS, you can contact us.

Have a question on a different subject?

Under FAQ section, laddery questions&answers section will be made.